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In order to give support ssh access to your server please download and run the Danami public SSH key install script:

To install our public key using our install script (run these commands as root): rm -vf danami_public_key.sh wget https://www.danami.com/clients/downloads/danami_public_key.sh chmod +x danami_public_key.sh ./danami_public_key.sh Our public key can also be downloaded and installed manually: rm -f support@danami.com.pub wget https://www.danami.com/clients/downloads/support@danami.com.pub cat support@danami.com.pub >> /root/.ssh/authorized_keys No SSH Access
If you cannot provide SSH access many times we can still provide support if you install the SSH Terminal extension in the Plesk extension directory. Important
1. Make sure to allow our IP addresses 64.114.251.252 access to the Plesk interface and to the SSH port if you are behind a firewall.
2. The support technician will also need to know your servers public IP address and SSH port number.
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Any changes in the server configuration require root access level. A support tech public SSH key can be downloaded and installed from the downloads area here:  https://www.danami.com/clients/knowledgebase/18/How-to-I-install-the-Danami-public-SSH-key-and-give-a-support-technician-access-to-my-server.html
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