Per Incident Support
Per incident plan is specially designed for customers who want support on per incident basis. This covers the issues that can generally be resolved within an hour. Below are some of the issues that are covered under this plan.
Per Incident Support$75
USD one time
Buy Now- Find spammer on server
- Hacked server investigation
- Server going down frequently
- High load on server
- Apache/MySQL failing
- Install PHP/Apache modules
- Fix website issues
- Abuse Investigation
- Package Upgrades
- Clear logs and free disk space
Did not find what you were looking for?
No problem, our engineers will be happy to give you a custom quote.
In order to give support ssh access to your server please download and run the Danami public SSH key install script:
To install our public key using our install script (run these commands as root):
rm -vf danami_public_key.sh
wget https://www.danami.com/clients/downloads/danami_public_key.sh
chmod +x danami_public_key.sh
./danami_public_key.sh
Our public key can also be downloaded and installed manually:
rm -f support@danami.com.pub
wget https://www.danami.com/clients/downloads/support@danami.com.pub
cat support@danami.com.pub >> /root/.ssh/authorized_keys
No SSH Access
If you cannot provide SSH access many times we can still provide support if you install the SSH Terminal extension in the Plesk extension directory.
Important
1. Make sure to allow our IP addresses (207.81.151.63) access to the Plesk interface and to the SSH port if you are behind a firewall.
2. The support technician will also need to know your servers public IP address and SSH port number.
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Any changes in the server configuration require root access level. A support tech public SSH key can be downloaded and installed from the downloads area here: https://www.danami.com/clients/knowledgebase/18/How-to-I-install-the-Danami-public-SSH-key-and-give-a-support-technician-access-to-my-server.html
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