Acceptance of Terms of Service and Amendments

These Terms of Service apply to any purchases made from Danami, be it for any Danami software itself, or any of the associated services. Danami reserves the right to amend or update the terms & conditions at any time, with or without notice.

End User License Agreement

The EULA Agreement is included in any Danami product download package. By installing, copying, or otherwise using Danami, you agree to be bound by the terms of the EULA.

Service Provision

The Danami Software is supplied by Danami, and is licensed, not sold, under the terms of the EULA. Danami reserves all rights not expressly granted to you and Danami retains the ownership of the Software. License holders are not permitted to "borrow", "lend" or "sell" licenses to any third parties except in the case of Perpetual License Transfers as detailed later on in the agreement. Any licenses found to be being used in this way will be revoked without recourse. Danami reserve the right to refuse service at their discretion.

Delivery

All licenses are normally issued upon order verification and confirmation of receipt of payment from the chosen gateway processor. Should your payment turn out to be fraudulent, the license will be suspended and you will be expected to repay the amount plus any fees incurred. Our professional setup & installation services usually take between 24 & 48 hours to complete, but this is not a guaranteed turnaround time, and at peak times such as new releases, they will often take longer.

Renewals & Payments

Payments are accepted via both Credit Card and PayPal. Leased licenses automatically renew until cancelled. Payment is due on the anniversary of the date of signup each month. If payment is not received within 7 days of the due date, Danami will suspend the license until full payment is received and reserves the right to suspend any and all related services for the account in question. For services, payments are due in advance of any work commencing. For larger custom development services, payments may be split into multiple payments, consisting of a 50% deposit prior to any work commencing, and the remainder upon completion, however this option will only be offered at Danami's discretion. Should we receive a charge back or disputed payment, all services will be revoked until any disputed amounts have been repaid, plus any fees incurred which are typically $20 per charge back.

7 Day Money Back Guarantee

In the unlikely event that you are not completely satisfied with our software, we are happy to provide you with a full refund for the cost of your license. To claim a refund under the money back guarantee you simply need to submit a cancellation request from our members area within 7 days of the original purchase date, stating why it was not to your satisfaction and your money will be refunded in full. The Money Back Guarantee applies to new clients only, this applies to license & addon/service related charges, however services that have commenced are not eligible for refund. To clarify, a new client is determined by both the registered client information and the IP address that the Danami license is installed on, meaning that if there is a record of Danami having been used in the past by either the same company or person, or on the same IP address, then you will not be eligible for refund under our Money Back Guarantee.

Cancellations & Refunds Policy

Leased licenses may be cancelled at any time. No notice period is required, and the cancellation will be effective from the date the cancellation request is made or processed. Requests for cancellation should be submitted from our client area at www.danami.com/clients/clientarea.php. Any money paid for leased license renewals prior to a cancellation request being submitted are non-refundable. The same applies to any services, where once the service has been started, any fees paid also become non-refundable. Danami reserves the right to cancel service and access to the service at any time. If a customer breaks the terms of the Danami EULA or Terms of Service, a refund will not be available. Outside the 7 Day Money Back Guarantee period, refunds are only issued for software failure. Refunds are not issued for server failure/issues, lack of features or if your server does not meet the Software Requirements. Refunds are determined on individual circumstances and only issued once our technical staff determine that Danami has a fault causing it to not run on your server. Installation charges are not refundable under any circumstances. Refunds are not available after 1 month from the purchase date.

License Transfer Policy

We allow Perpetual Licenses to be re-sold or transferred once per license key (fees apply). Perpetual License are not eligible for transfer until at least 3 months have passed from the date of purchase. Perpetual Licenses obtained via a reseller are excluded from this policy and are not eligible for any re-sales or transfers. Leased licenses cannot be re-sold or transferred under any circumstances. Before any sale or transfer, please contact us to verify eligibility of your license key. Upon request of the transfer, we will issue an invoice for the license transfer fee (currently $20). Once paid, we will request from you the name, email address and details of the new owner for the license to be transferred to. All transfers are final and cannot be reversed. Addons may be transferred between licenses within your own client account but not resold or transferred to other accounts.

Trademarks

Danami and the Danami logo are trademarks of Danami. All other trademarks are the property of their respective owners.