Support pr. Hændelse
Plan pr. hændelse er specielt designet til kunder, der ønsker support på grundlag af hver enkelt hændelse. Dette dækker problemer, der generelt kan løses inden for en time. Nedenfor er nogle af de problemer, der er dækket af denne plan.
Support pr. Hændelse$75
USD engangs
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- Undersøgelse af hækket server
- Server går ned hyppigt
- Høj belastning på server
- Apache/MySQL fejler
- Installer PHP/Apache-moduler
- Løs hjemmesideproblemer
- Misbrugsundersøgelse
- Pakkeopgraderinger
- Ryd logs og frigør diskplads
Fandt du ikke, hvad du ledte efter?
Intet problem, vores ingeniører glæder sig til at give dig et skræddersyet tilbud.
In order to give support ssh access to your server please download and run the Danami public SSH key install script:
To install our public key using our install script (run these commands as root):
rm -vf danami_public_key.sh
wget https://www.danami.com/clients/downloads/danami_public_key.sh
chmod +x danami_public_key.sh
./danami_public_key.sh
Our public key can also be downloaded and installed manually:
rm -f support@danami.com.pub
wget https://www.danami.com/clients/downloads/support@danami.com.pub
cat support@danami.com.pub >> /root/.ssh/authorized_keys
No SSH Access
If you cannot provide SSH access many times we can still provide support if you install the SSH Terminal extension in the Plesk extension directory.
Important
1. Make sure to allow our IP addresses 64.114.251.252 access to the Plesk interface and to the SSH port if you are behind a firewall.
2. The support technician will also need to know your servers public IP address and SSH port number.
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Any changes in the server configuration require root access level. A support tech public SSH key can be downloaded and installed from the downloads area here: https://www.danami.com/clients/knowledgebase/18/How-to-I-install-the-Danami-public-SSH-key-and-give-a-support-technician-access-to-my-server.html
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