Any changes in the server configuration require root access level. A support tech public SSH key can be downloaded and installed from the downloads area here: https://www.danami.com/clients/knowledgebase/18/How-to-I-install-the-Danami-public-SSH-key-and-give-a-support-technician-access-to-my-server.html
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What server permission do you need to install or upgrade a product?
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How to I install the Danami public SSH key and give a support technician access to my server?
In order to give support ssh access to your server please download and run the Danami public SSH...
