What server permission do you need to install or upgrade a product?

Any changes in the server configuration and installation of new applications require root access level. A support tech public SSH key can be downloaded and installed from the downloads area here: http://www.danami.com/clients/downloads/3/Support

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What server permissions do you need in order to provide per incident support?

Any changes in the server configuration require root access level. A support tech public SSH key...

What is the difference between leased and owned licensing ?

Owned Licenses (Enterprise Edition)Your owned license entitles you to the use of a product (1...

What is pro-rata billing?

Pro-rata billing refers to being charged or receiving part or proportion of a fee or benefit on...

How to I install the Danami public SSH key and give a support technician access to my server?

In order to give support ssh access to your server please download and run the Danami public SSH...