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Our billing system will email you invoices. You can also view and print your past invoices by...
Do you accept checks as payment?We do not accept checks at this time. If you do not have a credit card we do accept payment using...
How can I change my license from being billed monthly to yearly?If you want to change your license from monthly to yearly billing intervals you should request...
How can I start a Paypal Subscription?When paying your invoice you have the option of starting a PayPal subscription so that you will...
How can I upgrade my license from the admin or host editions?If you want to upgrade your license from admin or host editions to a license with a higher domain...
How do I set the payment method to be billed from?Invoices get sent out one week before the 1st of each month. If you started a Paypal subscription...
How do I update my billing information?In order to update your billing information, simply visit our client area and login. Once logged...
Is tax currently included in your pricing?Applicable tax will be added if you are located in Canada (where we currently have a physical...
What can I do if I have trouble verifying my phone number during ordering?If you are having trouble verifying your phone number make sure that you do not include your...
What currency do you bill in?All of our prices/fees are in USD (United States Dollars) and CAD (Canadian Dollars).
What is your cancellations and refund policy?Leased licenses may be cancelled at any time. No notice period is required, and the cancellation...
What methods of payment do you accept?We currently accept payment by Paypal, Visa, Mastercard and American Express. We do not store any...
Why was one of my charges declined?Why was one of my charges declined? Declines can happen for a variety of reasons. When we submit...
