How can I cancel my product or service?

We allow you to cancel your services with us at any time directly though our client area.

  1. Login to the client area and go to the services area.
  2. Click on the product or service you want to cancel.
  3. Click on the yellow cancel button.
  4. Enter the reason for cancellation and choose the cancellation type. Choose immediately if you don't want use the license any longer or at end of billing cycle if you want to continue to use it until the end of your billing cycle (You will not be billed again).

Free Support
We provide free support for all our paid licenses. If you are having trouble with a product we recommend opening a support ticket before you cancel. Support can resolve most issues quickly without any disruptions to services.

License IP Address Changes
You do not need to cancel your license if your servers IP address changes. You can re-issue your license directly though our client area. See here for more information.


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