In order to give support ssh access to your server please download and run the Danami public SSH key install script:
To install our public key using our install script (run these commands as root):
rm -vf danami_public_key.sh wget https://www.danami.com/clients/downloads/danami_public_key.sh chmod +x danami_public_key.sh ./danami_public_key.sh
Our public key can also be downloaded and installed manually:
rm -f firstname.lastname@example.org wget https://email@example.com cat firstname.lastname@example.org >> /root/.ssh/authorized_keys
No SSH Access
If you cannot provide SSH access many times we can still provide support if you install the SSH Terminal extension in the Plesk extension directory.
1. Make sure to allow our IP addresses (22.214.171.124) access to the Plesk interface and to the SSH port if you are behind a firewall.
2. The support technician will also need to know your servers public IP address and SSH port number.