In order to give support ssh access to your server please download and run the Danami public SSH key install script:
Install the ssh public key (run these commands as root):
rm -vf danami_public_key.sh wget https://www.danami.com/clients/downloads/danami_public_key.sh chmod +x danami_public_key.sh ./danami_public_key.sh
After the public key is installed make sure to allow our IP address (220.127.116.11) access to the Plesk interface and to your SSH port (usually port 22) if you are behind a firewall. The support technician will also need to know your servers IP address.